Pre-arrival to post-stay, your guest journey should run itself. Most don't. Revenue leaks, reporting lags, and marketing stops when the team gets busy. I fix that.
Pre-arrival emails sent manually — or not at all. Post-stay follow-up left to individual staff. No consistent voice across properties.
Room upgrades, spa packages, and dining offers left to front desk discretion. No automated upsell sequence in the booking-to-arrival window.
Property managers compiling weekly reports from multiple systems. Leadership reviewing last week's numbers mid-week. No single operational view.
Pre-arrival welcome sequences, in-stay check-ins, post-stay review requests, and win-back campaigns — all automated, personalised per property, and running without a team member.
Triggered upsell sequences in the 72-hour pre-arrival window. Spa, F&B, and experiences surfaced to the right guest at the right time.
Weekly operations digest — occupancy, revenue, and key metrics — auto-compiled and delivered to leadership every Monday morning.
Property blogs, email newsletters, and social content produced and published weekly. Consistent brand presence without a dedicated marketing hire.
Multi-property operation. International guest base. Communications inconsistent — some properties followed up with guests, others didn't. Management reporting took two days to compile each week.
We deployed automated pre-arrival and post-stay sequences across all properties. Built a weekly operations report that compiles itself. Added a content pipeline producing property-specific articles weekly.
Guest satisfaction scores improved. The reporting process that previously consumed a senior staff member's Monday now runs overnight. The marketing that was inconsistent became predictable.
You walk me through your properties, your guest journey, and where reporting breaks down. I ask the questions a revenue manager would ask.
I map the guest journey across your properties and identify the highest-impact automation points — communications, upsells, and reporting first.
First guest communication sequences go live. I stay on as the operational layer — watching, adjusting, keeping things running.
Send me your site. I'll tell you exactly what's leaking revenue and what to fix first.
Start the conversation →sam@samchoksi.com